Refund policy

Return, Replacement & Refund Policy – FoneCaze

At FoneCaze, all products are made-to-order (Print-on-Demand) and are manufactured only after a customer places an order. Because of this customized nature, we follow a strict no-return and limited refund policy.

By placing an order with us, you agree to the terms outlined below.

📦 Order Cancellation

Orders cannot be cancelled once placed, as production begins immediately.

Customers are requested to carefully review:

  • Product selection

  • Device model

  • Shipping details

before confirming the order.

🔁 Replacement Policy (Damaged / Defective / Wrong Item)

We offer free replacement only under the following conditions:

  • Product received is damaged

  • Product is defective

  • Wrong item has been delivered

Eligibility Requirements:

  • Request must be made within 48 hours of delivery

  • A complete unboxing video (mandatory) must be provided

  • Product must be unused and in original condition

📧 To request a replacement, contact: fonecaze.in@gmail.com

🎥 Mandatory Unboxing Video

To ensure fair resolution of claims:

  • The unboxing video must clearly show the package being opened from start to finish

  • It must be continuous (no cuts or edits)

  • The defect/damage must be clearly visible

❗ Claims without a valid unboxing video will not be accepted.

❌ Non-Returnable Cases

As all products are custom-made, we do not accept returns or replacements for:

  • Change of mind

  • Wrong model selected by the customer

  • Incorrect shipping details provided

  • Minor color differences due to screen/display variations

  • Minor imperfections that do not affect functionality

Customers are solely responsible for selecting correct product details before placing the order.

🔄 Exchanges

We do not offer direct exchanges.

If eligible, only a replacement of the same product will be issued.

💰 Refund Policy

We follow a no-refund policy due to the customized nature of our products. But, We are committed to resolving all genuine issues fairly and in good faith.

However, refunds may be issued only in exceptional cases where:

  • A replacement is not possible, or

  • The issue cannot be resolved by providing a replacement

If approved, refunds will be processed to the original payment method within 7–10 business days.

🚚 Shipping & Delivery Disclaimer

  • Delivery timelines are estimates only and may vary

  • Delays caused by courier services or external factors are beyond our control

Such delays do not qualify for cancellation, return, or refund.

⚖️ Fair Use & Ethical Policy

We are committed to dealing with all customers in a fair and transparent manner.

At the same time:

  • Fraudulent claims or misuse of this policy will result in rejection

  • We reserve the right to deny requests that do not meet the stated conditions

📩 Contact Us

For any questions or support:

📧 fonecaze.in@gmail.com

📞 9605145004

Thank you for choosing FoneCaze.
We appreciate your trust and support 🤍